You have 14 calendar days to return an item from the date you received it.
Your item must be unused and in the same condition that you received it to be eligible for a return.
Your item must be in the original packaging.
Your item needs to have a receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
For additional information in this section, create your own Return & Refund Policy.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us sales@coldene.com 01296 431135
If you have a question around a product, or just a general query. Call us on 01296 431135, or submit the form below.
